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One Official Number. Your Whole Support Team.
Eliminate missed customer messages and disorganized personal WhatsApp chats. Empower 5 to 100+ agents to collaborate seamlessly on a single verified channel.
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Collision Detection
Live indicators show when another team member is reading or replying to a chat, preventing duplicate responses to customers.
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Private Internal Notes
Tag managers or handover tickets with private notes visible only to your internal team, never visible to the customer.
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Saved Canned Responses
Answer repetitive questions with pre-saved macros (/price, /hours, /location) in under 2 seconds.
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WaselOne Unified Console • Live Inbox
4 Agents Online
SA
Saud Al-Otaibi
Order #9824 Invoicing
FA
Fatima Al-Harbi
Clinic Reservation query
MK
Mohammed Khan
Onyx Ledger balance check
Saud Al-Otaibi (+966 50 123 4567)
🇸🇦 Najdi Dialect Detected
Sentiment: 94% Positive
Onyx ERP: Balance 0 SAR
يا هلا، حولت المبلغ حق الفاتورة قبل شوي من الراجحي، ودنا تفيدونا بالاستلام لاهنتم
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Internal Note (Agent Sara): Verified payment in Onyx ERP ledger. Sending confirmation receipt.
أهلاً وسهلاً أستاذ سعود، أبشر! تم تأكيد السداد في النظام المحاسبي فوراً، ومرفق لك سند القبض الإلكتروني المختوم. نسعد بخدمتك دائماً!